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Delve into dermatology diseases with new approaches from conventional to complementary care.
Topics
Explore a broad spectrum of dermatological conditions and topics to enhance your practice.
Training Programs
Expert led instruction for every level of patient care.
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Conferences
Gain practical insights and meet new colleagues.
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Join Us
The largest integrative dermatology community.
During this roundtable session, we will delve into the art and science of transforming a single consultation into a long-term client relationship. As an esthetician, your ability to connect with clients, understand their needs, and offer personalized solutions is key to building loyalty and repeat business. We will explore strategies for effective client communication, establishing trust, delivering exceptional service, and creating personalized treatment plans that keep clients coming back for more. Join us to learn how to turn every consultation into a lasting relationship that benefits both you and your clients.
Learning Objectives:
- Discuss the importance of effective communication in building client relationships
- Describe how to conduct thorough consultations to identify client needs and preferences
- Review strategies for building trust and rapport with clients during consultations
- Develop techniques for tailoring treatment plans to meet individual client goals
- Discuss how to follow up with clients after consultations to maintain engagement and encourage repeat visits
- Discuss effective client retention strategies to foster long-term relationships
Faculty
A licensed Acupuncturist, Dr. Vanessa Smith received her Doctorate in Acupuncture and Chinese Medicine from Southern California University of Health Sciences as well as a BA in Communicative Sciences and Disorders from Cal State University Fullerton (CSUF). She was part of the inaugural DACM cohort in the Eastern Medicine Department here at SCU and further went on to earn a Diplomate in Oriental Medicine through the National Certification Commission for Acupuncture and Oriental Medicine. She has taught at Southern California University of Health Sciences in the Interprofessional Education Department since 2017 and the Ayurvedic Medicine Department since 2022, bringing her passion for interprofessional education and her knowledge of integrative health in practice. When not teaching, she is seeing patients full-time at her private clinic, Horning Chiropractic and Acupuncture in Laguna Hills, Ca. where she sees patients from all walks of life.
Meet Mila Grass, the dynamic beauty guru with a heart as adventurous as her spirit! With a whopping 18 years of experience in the beauty industry, Mila is no stranger to the world of skincare and wellness. Armed with dual licenses in esthetics and cosmetology, as well as being a certified Ayurvedic Practitioner and esthetics educator, Mila is the ultimate beauty powerhouse.
Currently, she's at the helm as the director of the Integrative Esthetician Certificate Program at Learn Skin, where she's shaping the future of skincare professionals. But that's not all - Mila independently offers a holistic Ayurvedic approach to skincare, concocting custom blends of herbs for everything from oils to masks, all while dishing out sage advice on lifestyle and nutrition.
But Mila's not just about beauty; she's a firm believer that health and beauty go hand in hand. With her trademark compassion and boundless enthusiasm, she's on a mission to empower her clients to look and feel their best from the inside out.
When she's not busy revolutionizing the beauty industry, you'll find Mila satisfying her wanderlust, rocking out at concerts, or fearlessly diving into new experiences. And let's not forget her generous spirit - Mila's dedication to organizations like NAMA, CAAM, Yoga Gives Back, and Lupus.org, among others, showcases her commitment to making the world a more beautiful place, inside and out.
So, if you're ready to unlock the secret to radiant beauty and holistic wellness, look no further than Mila Grass - because when you meet her, you're in for a treat!
